Shipping & Handling FAQs

We ship NAD⁺ nasal spray using insulated packaging with gel ice packs specifically designed to maintain cold temperatures during transit. The packaging process includes:

• Insulated box liners: Thick foam or reflective insulation creates a temperature-controlled environment inside the shipping box
• Frozen gel packs: Medical-grade cold packs are frozen solid before being placed around your product
• Strategic placement: Products are positioned to maximize contact with ice packs while preventing direct freezing
• Sealed packaging: The entire cold-chain package is sealed to minimize air exchange and temperature fluctuation

This approach maintains temperatures in the refrigerated range (typically 36-50°F) for 24-48 hours depending on external conditions. Most deliveries occur well within this window.

We prioritize expedited shipping for temperature-sensitive products to minimize time in transit:

Standard shipping: USPS Priority Mail or UPS/FedEx Ground with 2-5 business day delivery windows. While this is our most economical option, delivery time varies based on your distance from our shipping facility.

Expedited shipping: 2-day or overnight shipping options for faster delivery, especially important during extreme weather seasons (summer heat, winter freezes). These options significantly reduce transit time and temperature exposure risk.

Our recommendation: During mild weather (spring/fall, moderate temperatures), standard shipping typically works well. During summer or if you're concerned about delivery timing, expedited shipping provides extra assurance.

Partially or fully melted ice packs don't necessarily mean your product was compromised. Here's how to assess:

Check product temperature: Open the package immediately and touch the bottle. If it still feels cool or cold to the touch, the cold chain was maintained adequately. The ice packs did their job—they absorbed heat to keep the product cold.

Consider delivery timing: If the package was delivered early in its transit window and sat on your porch for several hours before you retrieved it, ice packs may have melted during that time—but the product was cold for most of the journey.

Visual inspection: Check for any signs of product degradation: unusual color, cloudiness, or separation. Fresh NAD⁺ should be clear to slightly yellow.

When in doubt: Contact our customer service team. Provide your order number and delivery details. We can determine if the transit time suggests potential temperature compromise and may offer a replacement if warranted.

Immediate action: Regardless of ice pack status, refrigerate your product immediately upon receipt.

Yes, you can bring NAD⁺ nasal spray on airplanes with appropriate planning:

TSA regulations (U.S.): Liquids in carry-on bags must be 3.4 ounces (100ml) or less per container. Most NAD⁺ nasal sprays fall within this limit. Place the bottle in your clear quart-sized liquids bag.

Checked baggage consideration: You can pack NAD⁺ in checked luggage, but be aware that cargo holds can experience temperature extremes (both very cold and very hot). We don't recommend this unless you have no other option.

Maintaining cold chain during travel: Use a small insulated lunch bag with ice packs for your carry-on. TSA allows ice packs if they're frozen solid at security screening. Gel-style ice packs work well as they remain flexible when frozen.

International travel: Regulations vary by country. Some countries have restrictions on importing supplements or may require documentation. Research your destination's rules before traveling internationally with NAD⁺.

Upon arrival: Refrigerate immediately when you reach your destination. If refrigeration won't be available during your trip, consider whether maintaining your NAD⁺ routine during travel is practical.

Shipping delays occasionally occur due to weather, carrier issues, or other unforeseen circumstances. Here's what to know:

Cold pack duration: Our insulated packaging maintains cold temperatures for approximately 24-48 hours. Delays of a day or two typically don't result in product reaching room temperature, especially if external temperatures are moderate.

Extreme delays (3+ days beyond expected delivery): Contact us immediately. Provide your tracking number so we can assess the situation. We may recommend not using the product and will work with you on a replacement.

Seasonal considerations: Summer heat and winter freezes increase risk during delays. We monitor weather and may delay shipping or upgrade to expedited methods during extreme conditions.

Carrier responsibility: Shipping delays are generally carrier issues, not product defects. However, we prioritize customer satisfaction and will work with you to ensure you receive viable product.

Yes, we ship year-round, but take extra precautions during extreme weather:

Summer shipping (June-September): We monitor temperatures in destination zip codes. During heat waves, we may:

• Recommend expedited shipping to reduce transit time
• Use additional ice packs or enhanced insulation
• Ship early in the week to avoid weekend delivery delays
• Temporarily pause shipments to areas experiencing extreme heat (110°F+) and notify customers

Winter shipping (December-March): While cold is generally good for NAD⁺, freezing can damage the spray mechanism and potentially affect formulation. We avoid shipping to areas experiencing severe cold snaps when possible.

Communication: If weather conditions in your area pose significant risk, we'll contact you to discuss timing or shipping method adjustments.

Follow these steps immediately upon delivery:

1. Retrieve promptly: Don't leave the package sitting outside, especially in warm weather. Bring it inside as soon as possible.
2. Open and inspect: Check that the bottle is intact, not leaking, and feels cool to the touch.
3. Refrigerate immediately: Even if the bottle feels cold, transfer it to your refrigerator right away. Don't leave it sitting on the counter while you unpack other items.
4. Check for damage: Ensure the spray mechanism works properly and the bottle shows no cracks or leaks.
5. Note any concerns: If anything seems off (temperature, appearance, damage), take photos and contact us before using the product.

Package holding is possible but requires consideration:

USPS Hold for Pickup: Available at most post offices. You can request this through USPS tracking. However, packages may sit in non-climate-controlled areas, so pickup the same day the package arrives at the facility.

UPS/FedEx Access Points: Similar options available. Same concern applies—pickup promptly upon arrival notification.

Better option: If you won't be home during typical delivery times, consider:

• Shipping to your workplace (if allowed and you have refrigeration access)
• Asking a trusted neighbor to retrieve the package
• Scheduling delivery for a day you'll definitely be home

The goal is minimizing time between delivery and refrigeration.

Damaged shipments are rare but do occur. If your bottle arrives broken or leaking:

1. Safety first: Don't use the product. Even if only partially leaked, contamination risk exists.
2. Document: Take clear photos of the damaged bottle, packaging, and shipping box.
3. Contact us immediately: Reach out to customer service with your order number and photos. We need this information to file a claim with the carrier and process your replacement.
4. Carrier reporting: We'll handle the carrier claim process. You may be asked to save the packaging for carrier inspection, though this is uncommon.
5. Replacement: We'll ship a replacement promptly, often with upgraded shipping to ensure faster delivery.

Our goal is making this process as seamless as possible. Damaged shipments are frustrating, but we'll resolve the issue quickly.

Delivery timelines depend on your location and selected shipping method:

Processing time: Orders typically ship within 1-2 business days of placement. We don't ship on weekends, so orders placed Friday may not ship until Monday.

Transit time:

• Standard shipping: 2-5 business days depending on distance
• 2-day shipping: 2 business days
• Overnight shipping: 1 business day

Weather delays: Extreme weather can delay shipments regardless of shipping method selected. We'll communicate any expected delays.

Tracking: You'll receive tracking information once your order ships, allowing you to monitor progress and plan for delivery.

International shipping availability varies and faces additional challenges:

Temperature control: International shipping extends transit times significantly (often 7-14 days), making temperature maintenance difficult even with ice packs.

Customs delays: Packages can sit in customs for days to weeks, during which temperature control is impossible.

Import restrictions: Many countries restrict supplement imports or require special permits. NAD⁺ may be classified differently across borders.

Current policy: We currently ship to select countries only. Contact customer service with your specific location to discuss whether international shipping is available and advisable.

Alternative: If we can't ship directly to your country, some customers use package forwarding services, though this adds complexity and temperature control risk.